Support & FAQs
Help Center
Everything you need to know about ordering, digitizing formats, and machine settings.
File Formats
Learn which format (DST, PES, JEF, EXP) your specific machine accepts.
Quality & Revisions
How to request free revisions and adjust pull compensation for difficult fabrics.
Turnaround & Orders
Information on 1-hour express delivery and tracking order status.
Still have questions?
Our digitizing experts are online 24/7 on WhatsApp.