Support Hub
How Can We Help?
Getting Started
Learn the basics of AI digitizing and format types.
View Articles
Billing & Plans
Manage your subscription and billing settings.
View Articles
Machine Guides
Optimizing files for Tajima, Brother, and more.
View Articles
AI Generation
Advanced tips for getting the perfect prompt.
View Articles
API Documentation
Developer resources for bulk processing.
View Articles
Troubleshooting
Fixing common stitch and conversion issues.
View Articles
Popular Articles
01How to convert PNG to DST for industrial machines
02Understanding stitch density and AI scaling
03Which embroidery format should I use?
04Setting up your custom hoop sizes in AI
05Optimizing colors for Brother PES files
06Troubleshooting jump stitch commands
Still Need Help?
Our technical support agents are available 24/7 to help you with your files.